On December 1st, I received a letter from ATOS. It comprised 2 elements, both of which were unexpected.
1. Refusal to escalate to the “Independent Tier”. ICE are dealing with a complaint with regards to errors made by the Disability and Carer’s Service. ATOS know this and have now used this completely unrelated complaint as a justification to halt their own procedure.
My response has been to demand that it recommences and to request that my MP does the same. They have absolutely no justification whatsoever for refusing to do this!
Secondly they have stated that a home visit report does not “meet standards”. This is a good result – however I am far from happy as to the reasons. Despite trying to justify the errors within this report in an earlier response, they have now withdrawn it because it is “illegible”. I believe that this is simply to avoid investigating the severe procedural errors reducing my partner to tears and intimidating and the farcical subsequent report. I have requested that my original complaint is passed to the “Independent Tier”.