We have had 3 reports from ATOS. All have been farcical. Most aspects have been strenuously (and often unprofessionally) defended by ATOS. I did not expect any better by their own ‘Independent tier’ of the complaint procedure.
I was disappointed that they did not address many issues (such as the procedural issues of the HCP and the fact that many sections of reports were missed out or made up), but I was very surprised at the apparent impartiality and honesty of other parts of the reports.
The reports do not in any way make up for the 14 months of constant stress caused by inappropriate assessments and false & misleading information supplied by ATOS which has taken its toll, nor does it make any difference to the outcome of claims, but at least it does
provide a little closure on the original false reports.
(February 2013 update – Despite a request for the DWP to forward these to the Tribunals service and to request the removal of the reports from the Court bundle, they did not do so – they were still included in the tribunal hearing!)
I have enclosed them below:-
response to DLA report – Nov ’11
Response to WCA Report – January 2012
Response to Home visit – July 2012