A previous post has detailed the problems in legibility of one ATOS report.
The DWP based it’s decision to deny DLA on this report and cited evidence from it. A complaint was made that the DWP used this report and made a decision when they could not read it.
Their response was in 2 parts:
I presume that the word ‘accurate’ has a different meaning in DWP-land.
You would have thought that if the Decision Maker had been able to read the document then they would not have incorrectly quoted from it. For example stating that my partner could walk “200 metres” as opposed to the “20 metres” in the actual report, etc
(Leaving aside that the letter seems to be trying to infer that ATOS made the transcription as opposed to the DWP)
The DWP were not able to transcribe the report (this was their attempt (this was ‘page 3 of 31’, all similar))
A senior manager at ATOS was not able to read the report:
The Independent Tier of the ATOS complains procedure was not able to read the report:
Yet the decision maker was able to read the report. Superb!