Following a couple of requests to see the refusal of ATOS to allow access to their complaints procedure, here it is:-
I made a call to ATOS following receiving a complaint response. I asked how I could escalate this (as the letter, like the previous one, contain no details of how to do this). They intimated that this was the final stage. I said that I had heard there was an independent tier and asked how I contact them. The person I spoke with said that this didn’t exist and when I tried to explain, said that they had no knowledge. I asked where I could find their complaints procedure and they didn’t know.
My response was:-
The response was:-
Anyone would think that they were trying to put people off complaining 😉