Last year, August 2012, I went to see my MP as I was in desperation with all of the errors that the DWP were making (not giving reasons for turning down benefits for 5+ months, not responding to letters / calls, not following their own procedures etc), he wrote to the DWP but even then they blatantly (and provably) lied to him.
He told me to complain the the Independent Case Examiner (ICE) and go back to see him with the results.
I wrote to ICE in August 2012.
Once they began their “investigation”, they wrote to me every few weeks informing me of delays.
In June, they produced a report so far from the truth it was unbelievable. It was very adversarial in tone, very unfair and they didn’t ‘uphold’ many points already admitted to by the DWP! I responded with plentiful evidence of each point.
They have been writing to me every few weeks to inform me of delays and the latest estimate is the beginning of October 2013, although this may change.
I had assumed that the word “Independent” also implied impartial and fair, though from my experience, it seems to be one government department covering up the deficiencies of another, even in the face of strong evidence to the contrary. It is perhaps no wonder that the DWP can afford to be so incompetent when noone seems to be making them accountable in the slightest.
In the time that ICE have been investigating this complaint, my partner has had:-
- Her bowels removed.
- Surgery on Abscesses.
- 11 hours of brain surgery.
All ordinarily life changing events but still she has no sense of justice from the hell the DWP put her through last year when she needs to be focussing on her recovery and preparation for further operations. Indeed, lying in hospital, diagnosed with a brain tumour in the same week as the initial report, she said “I am probably going to die here and still they won’t tell the truth”
A selection of the delay letters follow – I have not scanned the initial report nor my response as: I will wait to see what their final report says… and most of my proof is on this site anyway…
Next: And on to the PHSO