Following the ridiculous ICE reports, my MP forwarded a complaint to the PHSO (Parliamentary Health Service Ombudsman). 7 months after this I was told the it was now being investigated and I should rceive a draft report in 6 weeks. Since this, the deadline has either been extended monthly or I have had to call when I didn’t hear anything. The PHSO has cited understaffing, sickness, training (!) as reasons for further delays. The last deadline passed without them notifying me. The latest is that they hope to get a draft report by the end of January 2015, but need to give this to the DWP and ICE beforehand for them to suggest any changes necessary (!!). I simply can’t believe this is how the “system” works, it is really unbelievable.
April – I have now received a draft report from the PHSO and it is obvious they have carefully considered the points raised. I am hoping that a final report can be produced soon.